Right of Withdrawal, Exchange

    Right of Withdrawal, Exchange

     According to the distant selling law (Fernabsatzgesetz), you the consumer have the right to withdraw your order within 14 days of receipt of the goods. This right of withdrawal is ineffective for sealed goods that can be copied, if the packaging is opened or damaged, e.g. CDs, DVDs, videos, software and books, as well as for foods. In addition, orders from commercial customers and orders from non-european foreign countries are excluded from the right of withdrawal under the distant selling law.
    The withdrawal does not require any justification and has to be declared in writing (by mail or fax) or by return of the unused and packaged goods.
    To comply with this term, it is sufficient to dispatch the withdrawal or the goods in time to: STS Sport & Trends & Shoes GmbH. Lessingstr. 6, 33161 Hövelhof, Germany.

    After we receives the goods and after consultation, the customer will receive a different item, or we will refund the purchase price, if already paid, to the customer. The charges of the return shall be in the responsibility of the customer.

    If you want to return something, please let us know before by phone or by email or fax.

    In case of a valid withdrawal, goods, services and payments received on either side shall be returned. If used goods are returned,  STS GmbH reserves the right to demand compensation for the time of use of such goods. In case of deterioration in the quality of the goods, compensation can also be demanded. No claims shall be admissible if loss of value should exclusively derive from testing.



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